Admission Process
What to bring, where the paperwork starts and how room allocation is handled.
Read the guideService to Society · Patient Care
Patient Information
Everything you need to know before, during and after your visit: admissions, billing, visiting hours and your rights as a patient. If anything is unclear, our front desk is always happy to help.
Before you visit
Practical guidance for patients & families
Clear information to help your visit go smoothly, from admission through discharge.
Billing & Insurance
How to ask for an estimate and prepare insurance or TPA documents.
Read the guideVisiting Hours
Visiting arrangements can change by ward. Check the current window before travelling.
Read the guidePatient Rights & Responsibilities
A practical summary of respectful, informed care and what patients should share with the team.
Read the guideMultidisciplinary care
Specialists across orthopaedics, neurosciences, critical care and more under one roof.
Insurance & TPA support
Cashless processing with major insurers and a dedicated help desk.
Family-friendly
Clear visiting hours and comfortable waiting areas for attendants.
FAQs
Frequently asked questions
If you can’t find the answer you need, our front desk is only a phone call away.
Please bring a government-issued photo ID (Aadhaar, passport or driving licence), any prior medical records and reports, a list of current medications, and your insurance or TPA card. For minors, the parent or guardian’s ID is required.
Share your policy or TPA details before admission. The insurance desk can help prepare available documents, but cashless approval, limits and exclusions are decided by the insurer or TPA.
Visiting arrangements can differ by ward and can change for clinical or infection-control reasons. Please confirm the current window with the front desk or ward team before travelling.
You can book online via our Book Appointment page, message us on WhatsApp, or call our appointments desk. For follow-ups, please mention your previous consultation or patient ID.
Yes. Your treating doctor will recommend the procedure and our billing team will share an itemised cost estimate in advance. Final billing may vary based on actual duration, consumables and clinical findings.
Call our emergency number listed on the website or head directly to our 24/7 emergency department. For life-threatening emergencies, please dial 112 as well. Carry any available medical history and medication details.